Hotel Royal Hoi An Gallery is committed to protecting the privacy of our customers and website visitors. This policy describes how we collect, use, store, and protect your personal information.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Full name, address, phone number, email address, payment information, passport/ID details, date of birth, gender, nationality.
- Booking Information: Booking details, stay history, special requests.
- Website Usage Information: IP address, browser type, operating system, pages visited, access time.
- Marketing Information: Marketing preferences, interaction with advertising campaigns.
- Other Information: Information you provide when contacting us, participating in surveys or promotions.
2. How We Collect Information
We collect your information in various ways, including:
- Directly from you: When you make a booking, subscribe to newsletters, contact us, or provide information on our website.
- Automatically: When you access our website, we may use cookies and similar technologies to collect data about your website usage.
- From other sources: We may receive your information from partners, travel agencies, or online booking platforms.
3. Purpose of Using Informatio
We use your information for the following purposes:
- Providing Services: Processing bookings, providing service details, customer support.
- Improving Services: Analyzing data to enhance our website, services, and customer experience.
- Marketing: Sending promotional information and special offers (if you agree).
- Legal Compliance: Fulfilling legal obligations and resolving disputes.
4. Sharing Information
We may share your information with:
- Partners: Companies providing booking, payment, or marketing-related services.
- Authorities: When legally required by government agencies.
- Other Parties: In case of mergers, acquisitions, or asset sales.
5. Information Security
We implement appropriate security measures to protect your personal information from unauthorized access, use, disclosure, or alteration.
6. Your Right
You have the following rights regarding your personal information:
- Access: Request to view the personal data we hold about you.
- Correction: Request to correct inaccurate or incomplete data.
- Deletion: Request to delete your data (under certain conditions).
- Restriction: Request to limit how we process your data.
- Objection: Object to the use of your data for marketing purposes.
- Withdrawal of Consent: Withdraw your consent to our use of your data (if previously given).
7. Cookies
We use cookies to collect data about your use of our website. You can manage cookie settings in your browser.
8. Links to Other Websites
Our website may contain links to other websites. We are not responsible for their content or privacy policies.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes.
10. Contact
If you have any questions about this privacy policy, please contact us via:
- Website: https://hotelroyalhoian.vn/
- Phone: +84 (0) 235 3950 777
- Email: info@hotelroyalhoian.v