1. Booking Conditions at Hotel Royal Hoi An Gallery
Hotel Royal Hoi An Gallery welcomes all customers with valid personal identification to book accommodations at our property.
The hotel reserves the right to decline any booking requests in accordance with our terms and conditions at any given time.
2. Service Standards and Procedures
2.1. Booking Policy
2.1.1. All Service Requests and room/villa lists from Customers/Partners must be sent to Hotel Royal Hoi An Gallery in writing via email or document before check-in.
2.1.2. For online bookings, clicking “Confirm” indicates that the Customer agrees to the terms and conditions before completing the booking.
2.1.3. Customer information will be recorded upon check-in for management purposes. By proceeding with check-in, the Customer is deemed to have been informed of this by the hotel.
2.1.4. When a Partner books on behalf of a group or multiple groups, they must ensure that:
- a) The Package Rate is based on the standard number of guests per room/villa as regulated unless otherwise stated in price-related annexes.
- b) The Partner must inform all Customers that:
- They may be sharing rooms/villas with others booked through the Partner (if applicable);
- They are responsible for their personal belongings when sharing accommodation. The Partner shall be fully responsible for any related complaints or disputes.
- c) Hotel Royal Hoi An Gallery is not responsible for resolving conflicts among guests sharing accommodation.
2.1.5. Booking information
- Website: https://hotelroyalhoian.vn
- Phone: +84 (0) 235 3950 777
- Email: info@hotelroyalhoian.vn
2.1.6. Accommodation Rules
- a) The maximum number of guests per room/villa is subject to hotel policy unless otherwise notified.
- b) In special cases (force majeure, renovations, etc.), the hotel may relocate guests to equivalent rooms/villas at other properties, as confirmed by Hotel Royal Hoi An Gallery.
2.1.7. Required Guest Information Before Arrival
To ensure quality and security, the Customer/Partner must provide the following to the hotel’s booking department:
- a) Full list of guests (full name, date of birth, gender, ID/passport, nationality, temporary residence permit, and other required info):
- Retail Customers: must send before the free cancellation deadline.
- Group Customers: as detailed in the Group Contract.
- b) Failure to provide timely guest lists may result in cancellation, denial of promotional rates or Service Requests, and application of the Published Rate on the check-in date, if rooms are available. The Partner will bear full responsibility for any customer complaints.
- c) Special requests (e.g., adjacent rooms) are subject to availability at check-in.
- d) Unregistered guests (including children) may incur surcharges per the Published Rate, payable directly or deducted from Partner payments.
2.1.8. Check-in Procedure
- a) Guests must present ID/passport and children’s birth certificates (or will be measured for age). The hotel will keep copies.
- b) By using hotel services, Customers consent to being photographed for management purposes. Hotel Royal Hoi An Gallery commits to not using or disclosing this information except when legally required or with prior consent.
2.2. Check-in & Check-out Time
| Item | Time | Note |
|---|---|---|
| Check-in | From 15:00 on arrival day | |
| Check-out | By 12:00 noon on departure day | |
| Early check-in (before 15:00) | Subject to hotel policy and room availability | Fee payable upon confirmation |
| Late check-out | Subject to hotel policy and room availability | Fee payable upon confirmation |
Customers must pay for the full Package Rate of their entire stay regardless of early check-out.
2.3. Pricing
Service rates are posted at the property and on the Website. They may be updated periodically.
Surcharges (early/late check-in/out) are calculated based on:
- Published Rate (including promotions if applicable) for direct payments; or
- Contractual Rate (including promotions) for Partner payments.
2.4. Payment Policy
The hotel accepts bank transfers, international credit/debit cards, and cash payments at the property.
3. Room/Villa Inspection, Booking Changes or Cancellations
3.1. Inspection Policy
- Direct Booking: Customers may inspect the room/villa before booking without charge.
- Online Booking: Customers may inspect upon arrival. Photos on the Website reflect actual conditions, but slight differences may occur. If major discrepancies exist, the hotel will offer a resolution in good faith.
3.2. Booking Changes/Cancellations
- Retail Customers: Must notify the hotel at least 7 days before check-in to avoid charges. Later cancellations will be charged 100% of the first night at the Published Rate.
- Group Customers: Follow the Group Contract. Partners are fully responsible for handling guest complaints in such cases.
Contact
If you have any questions about this booking policy, please contact us via:
- Website: https://hotelroyalhoian.vn
- Phone: +84 (0) 235 3950 777
- Email: info@hotelroyalhoian.vn